Please find the answers below to some of our most frequently asked questions. If you have any queries or would like to discuss your testing requirements, please get in touch.
How do Viva Health Laboratories ensure the quality of their work?
At VHL, our commitment to quality is the cornerstone of our success and the foundation of our reputation. We believe that quality is not just a benchmark, but a continuous journey of improvement that encompasses every aspect of our operations. Our unwavering commitment to quality ensures that every test result meets the highest standards of precision and reliability, forming the foundation for informed medical decisions and patient care.
Can Viva health Laboratories assist with taking samples?
We have a qualified clinical team able to take samples at your patient’s home or office address for an additional fee. Samples can be taken at any of our clinic locations or collected via our team of mobile clinicians, within the M25 and by arrangement outside of the M25. Please contact support@vivahealthlaboratories.com to arrange a booking.
When will I get my results?
You will receive your results within the timeframes detailed in the laboratory guide. We test all pathology samples as soon as possible after receiving them, to ensure that your results are received quickly.
If you need urgent results, booking a home appointment with one of our mobile phlebotomists will guarantee your samples reach our laboratory the same day.
How do I find out the results from my test?
Once tested and reviewed by our pathology lab, results will be released and delivered to you via your patient management system.
How do I receive results if our systems are down?
If your systems go down, we can release results to you either by email or by post. If your systems fail, please contact support@vivahealthlaboratories.com and we can find a solution that works for you.
How do I order more sampling kits?
Please send requests through to support@vivahealthlaboratories.com Your request will be handled by our team and delivered on your next sample collection.
How do I book or amend collections?
For any queries relating to our sample collection service please contact support@vivahealthlaboratories.com
What hours can I contact your customer service team?
The LabDirect℠ customer service team is available Monday to Friday from 9am to 5pm and closed on Saturday and Sunday. You can call us within these hours on +44 (0)330 088 3030
Can I deliver samples directly to the lab?
Yes, samples can be delivered directly to our laboratory; Monday to Friday, 9am-5pm at:
The Stables, New Lodge, Drift Road, Winkfield, Windsor, Berkshire SL4 4RR
Why test for nutritional status?
Viva Health Laboratories is a medical laboratory offering a range of specialist tests to assess the effects of a patient’s environment on their health. Most of our tests are used in conjunction with routine pathology tests to provide an in-depth analysis of a patients biochemistry.
Can I have tests without involving my doctor/practitioner?
No. Viva Health Laboratories is a medical/practitioner referral laboratory and can only perform tests that a doctor or registered healthcare practitioner requests (i.e. nutritional therapist, dentist, osteopath, chiropractor etc.). We send our reports to the requesting practitioner for interpretation. Patient should then discuss our results with the practitioner who will provide copies of the reports with their interpretive comments.
Our Medical Referral List includes a number of doctors from around the United Kingdom who are familiar with our work.
What type of nutritional & environmental tests do you offer?
We measure levels of micronutrients (minerals, vitamins, essential fatty acids), other biochemical parameters that relate to nutritional & antioxidant status. We also have a wide range of tests to assess the impact of a patient’s lifestyle on their health (i.e. gut function tests, toxic metals, allergy tests etc.).
Some routine medical laboratories offer a few of our mineral, toxic metal and vitamin tests. There are no other laboratories in the UK that perform the full range of tests available at Viva Health Laboratories and many of our profiles are unique to Viva Health Laboratories. There are some laboratories in America that offer mineral and vitamin screens, essential fatty acids and various gut function tests, and there are a few companies in the UK that offer a referral service to these American laboratories (although they are not all laboratories in themselves), and in most cases Viva Health Laboratories test fees are less than these organisations charge. You should discuss with your practitioner which laboratory would be best to perform the tests you require.
What do I do if I have questions regarding results?
Please email support@vivahealthlaboratories.com with any queries relating to results.